Iphone 4 lock button stuck, screen black, won't turn on?

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Iphone 4 lock button stuck, screen black, won't turn on?

Postby yancy48 » July 17th, 2013, 3:04 pm

I have an iphone 4 and I have only had it about 3 or 4 months. Yesterday (Saturday) the top lock/power button became stuck. I've read online that it is pretty common for this to happen and I was planning to take it by the Verizon store or a little tech. store on Monday. I was just using the round home button to turn it on.
Today (Sunday) my screen is completely black and the home button won't turn it on. The home button is not stuck, just not doing anything!
I can not do the "hold lock and home button" reset because the top button is stuck!
THe phone had a full charge and has not been dropped recently, it has been in an OtterBox since I bought it. I have Verizon.

Does anyone have any ideas/suggestions to fix this problem?
Should i contact apple support or Verizon?

any help would be greatly appreciated!!
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yancy48
 
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Iphone 4 lock button stuck, screen black, won't turn on?

Postby bron » July 17th, 2013, 3:06 pm

If you have a:
•Mac/pc
•Apple usb cord
•iTunes
Plug in the iphone into the usb and that into your mac/pc and see if you can do something on iTunes to fix the problem.
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bron
 
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Iphone 4 lock button stuck, screen black, won't turn on?

Postby manzo » July 17th, 2013, 3:14 pm

i guess apple because they are ones who made it if u got your 1 year gurantee (or whatever its called im not english) then bring it to fix
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